Patient Portal

Not to worry! If you are unable to reset your username and/or password yourself, our team is here to help just give us a call at 888-250-5708

Yes, you are able to message with your provider and our clinical team through your patient portal.

Our telehealth links are sent 24 hour prior to your appointment. They are sent via email and SMS text message. If you are unable to retrieve your link, please contact us at 888-250-5708.

Prior to your first visit with an Ascend provider, our team will reach out to get you set up with a patient portal account. Only existing patients will have patient portal access. However, in Georgia we are proud partners of Piedmont Clinic, which means our patient portal is set up through Piedmont MyChart. If you have seen a Piedmont provider in the past, you likely already have a MyChart account that our team will identify and verify upon appointment booking!

Having trouble? It happens! We are happy to help, give us a call at 888-250-5708.

1. COMPLETE ALL FORMS in your patient portal! If you have trouble accessing your patient portal please give us a call at 888-250-5708
2. Medical Records: If you have any relevant medical records, prescriptions, or a list of medications you are currently taking, please have them handy for reference. If possible, please send your records to care_navigator@ascendmedical.com
3. Technology Setup: Please ensure that you have a reliable internet connection and a device (such as a smartphone, tablet, or computer) with a camera and microphone. This will allow you to interact with our healthcare provider seamlessly. If this is your first telemedicine visit with Ascend, enable your camera and microphone when you enter the virtual waiting room.
4. Create a Quiet Space: Find a quiet and well-lit area in your home for the telemedicine visit. Minimizing distractions will help you and our provider communicate effectively. We cannot see you if you are driving or unsafe.
5. Be Prepared to Share: Be open and honest about your symptoms, concerns, and any changes in your health. Remember, information shared between patients and medical providers is kept confidential. This will help our healthcare provider make informed decisions.
   
6. Questions: Feel free to prepare a list of questions or topics you'd like to discuss during the telemedicine visit.
   

To provide the best care and accommodate the needs of all our patients, we kindly request that you provide us with at least 24 business hours' notice if you need to make changes to your scheduled appointment. This advance notice helps us ensure that we can make your appointment slot available to another patient who may be in need of medical attention.

To cancel or reschedule your appointment, please feel free to contact our office at 888-250-5708 during our regular business hours (7:00am-7:00pm EST). We understand that unexpected situations can arise, and we will do our best to work with you to find a more suitable time.

Please note, cancellations made with less than 24 business hours notice are subject to a cancellation fee. Our fees are $49 for medical visits and $99 for behavioral health appointments.

Our team is available by phone Monday-Friday 7:00am-7:00pm (EST)

Our providers are licensed to see patients virtually throughout the entire states of Georgia and Texas. For in-person house calls, our mobile teams service a large (approx. 20 mile radius) around the cities of Atlanta, GA and Austin, TX.

Check to see if your zip code is in our house call service area here

Remember, even if we do not service your zip code yet for in-person house calls, we can still treat you virtually and partner with local labs near you to get things in such as bloodwork or lab samples whenever needed!