Ascend Medical Terms of Use
The Ascend Medical "application" comprises the Ascend
Medical mobile app and website. The application provides you with access to a
variety of health information, resources, and interactive tools. This
application, including any updates, enhancements, and new features are subject
to the following "Terms of Use". By accessing and using the application, you
agree to the Terms of Use and all applicable laws. If you do not agree to the
Terms of Use, you are not permitted to access the application or the materials
within the application. Artemis Practice Services Georgia, LLC (d/b/a Ascend
Medical) ("Ascend Medical") and Amenities reserves the right to update or
change the Terms of Use or the application at any time without notice to you.
Registration
We offer registration on the application for a single
sign-on experience. In order to register, you will be requested to provide
certain information such as name, date of birth, telephone number, social
security number, and email address. We may use the email you provide to confirm
your registration, to respond to questions, or notify you if there is a problem
with any registrations. We may also send emails, SMS messages or push
notifications, with your permission, on special promotions or newsletters that we
think may be of interest to you. Please keep all your registration information
confidential and in a secure place. You are responsible for all activities that
occur under your account.
Application Username and Password
To access the application, you will create a unique username
and password. This username and password uniquely identifies you in the
application computer system. Your inquiries and entries made via the
application will be logged with your identity. It is extremely important to
keep your application username and password completely confidential. If at any
time you feel that the confidentiality of your password has been compromised,
you should change it by going to the Settings section of the application. Ascend
Medical takes no responsibility for and disclaims any and all liability or
consequential damages arising from a breach of medical record confidentiality
resulting from your sharing or losing of your password.
If Ascend Medical discovers that you have inappropriately
shared your password with another person, or that you have misused or abused
your Application access privileges in any way, your participation in the
application may be discontinued by Ascend Medical without prior notice.
Verification of Identity
You understand that enrollment in the Application is
contingent on verification of your identity by Ascend Medical staff or through
your mobile device. If you choose to verify your identity through your mobile
device, you authorize your wireless carrier to use or disclose information
about your account and your wireless device, if available, to Ascend Medical or
our service provider for the duration of your business relationship solely to
help us identify you or your wireless device and to prevent fraud.
Use of Application
The application should never be used to communicate urgent
or emergent matters. For all urgent or emergent matters that may immediately
affect your health or well-being, go to the nearest emergency department of a
local hospital, and/or dial 911.
By entering your contact information, you have authorized Ascend
Medical to send you notifications and other communications.
You can communicate with your Ascend Medical care team via
the messages section in the application. These messages may contain information
that is important to your health and medical care. Content of these messages
may be stored in your permanent medical record. You should allow approximately
two (2) business days for a response.
Your communications may be shared with Ascend Medical staff
who assist the care team in providing your medical care. Your confidential
medical information will be accessible to appropriate staff.
With respect to any communications sent about your care, Ascend
Medical is only able to respond to such communications based on the information
you provide. Communications through the application should be in regard to your
own health condition(s) or another person via their account for which you have
proxy access. Asking for advice on behalf of another person could potentially
be harmful and is a violation of these Terms of Use. Ascend Medical does not
assume any responsibility for health information or services used by persons
other than the application account holder or its proxy.
If you provide incomplete or incorrect information, Ascend
Medical may be unable to provide accurate and reliable service(s). In this
event you agree not to hold Ascend Medical or its providers liable for any
loss, injury, or claims of any kind resulting from application messages. You
also agree not to hold Ascend Medical or its providers liable for any loss,
injury, or claims of any kind resulting from application messages resulting
from your failure to review application messages in a timely manner.
Use of the application alone does not create a
provider-patient relationship.
The application contains selected, limited medical
information from your medical record and does not reflect the complete contents
of your medical record. A paper copy of your medical record may be requested
from the Health Information Management Department at Ascend Medical. For any detailed
explanation of your health information, you should contact your Ascend Medical
care team.
Activities within the application may be tracked by computer
audit and entries you make may become part of your medical record.
Ascend Medical reserves the right to terminate
or limit your ability to utilize application in the event of any profane,
harassing or otherwise inappropriate use as determined by Ascend Medical in its
sole discretion.
Minor Eligibility & Proxy Access
An individual must be 18 years of age or older to request a personal
account. Parents or guardians of minor children (less than 18 years old) may
request access to their minor child's account by following the terms outlined
in this section.
These age range limitations in the application do not affect
any legal right you have to access your minor child's medical record by other
methods. You can request a copy of your child's medical record from the Health
Information Management Department at Ascend Medical.
A "proxy" is an individual who has access to another
individual's health records. An adult may request proxy access to another
individual's account or their minor child's account.
Once an account is activated for both the proxy and the
account holder, the account holder must inform Ascend Medical immediately if
the proxy's legal relationship with the account holder changes.
Ascend Medical reserves the right to revoke proxy access at
any time for any reason.
Security and Confidentiality
Medical information stored on the application is given the
same degree of confidentiality as medical information stored by Ascend Medical
in any other medium. Ascend Medical is committed to protecting the
confidentiality of medical information. We have taken steps to make medical
information in the application secure against unauthorized access and use. We
limit Ascend Medical staff's access and ability to enter or view information
based upon their role in your care. Firewalls, passwords, encryption, and audit
trails are further used to safeguard your medical information. We identify
records released and note the time and date of access each time an account
holder accesses the application.
Communication Privacy
You may be notified via email, SMS, and/or push notification
when there is new medical information to be viewed in the application.
Therefore, any person with access to your email or phone will be able to see
this notification. The notifications will not contain private medical
information. However, the notification that new medical information is
available by accessing the application may be information that you do not want
others to know. You should take this into account when providing an email
address and phone number.
Paperless Billing and Communications
Ascend Medical provides an electronic billing and
communication service ("Paperless Billing and Communication") to our patients.
By enrolling in the application, you have been automatically enrolled in
Paperless Billing and Communication and you will receive billing statements and
other communications electronically.
You can opt out of Paperless Billing and Communication and
receive paper statements and communication at any time by visiting the Billing
section of your account in the application.
By accessing the application, you authorize Ascend Medical
to establish and maintain a profile of your billing documents and other
communications that are to be delivered electronically in a manner supported by
Paperless Billing and Communication. Paperless Billing and Communication may
include email, phone, and/or text correspondence.
Ascend Medical may revert the delivery method back to paper communication
if: you do not access your profile to view your documents once they are
available, your account has an unresolved balance, or for other reasons as
determined by Ascend Medical in its sole discretion.
You remain responsible for the payment of charges even if
the electronic delivery was not received. If your payment is not received
within 30 days from when the final notice is issued, your account may be placed
with a collection agency. This could include reporting this debt to the credit
bureaus Ascend Medical IS PROVIDING PAPERLESS BILLING AND COMMUNICATION AS IS WITHOUT
ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
AND NON-INFRINGEMENT. Ascend Medical DOES NOT WARRANT THAT PAPERLESS BILLING
AND COMMUNICATION IS ERROR-FREE, OR THAT ACCESS TO AND USE OF PAPERLESS BILLING
AND COMMUNICATION WILL BE UNINTERRUPTED OR ERROR-FREE.
SMS Communications
·
By agreeing to the application Terms of Use, you
will be subscribed to receive requested text messages from Ascend Medical
related to your health and medical care. Examples of messages you may receive include
notification of new test results, appointment reminders, messages from your
care team, and more.
·
You can cancel the SMS service at any time. Just
text "STOP" to the short code. Please note that texting "STOP" will
cancel all messages from the Application, including ones that may be important
for patient safety. If you'd prefer to
opt out of specific notification types instead of turning all SMS notifications
off, you can do so within the Settings section of the Application. After you
send the SMS message "STOP" to us, we will send you an SMS message to
confirm that you have unsubscribed. After this, you will no longer receive SMS
messages from us. If you want to join again, reply "START", and we will start
sending SMS messages to you again.
·
Carriers are not liable for delayed or
undelivered messages.
·
As always, message and data rates may apply for
any messages sent to you from us and to us from you. If you have any questions
about your text plan or data plan, it is best to contact your wireless
provider.
·
If you have any questions regarding privacy,
please read our Privacy Policy.
Disclaimer
Ascend Medical takes no responsibility for and disclaims any
and all liability arising from any inaccuracies or defects in software,
communication lines, virtual private network, the internet, your internet
service provider (ISP), access system, computer hardware or software, or any
other service or device that you use to access the Application. You understand
that the application may not be available at all times due to system failures,
back-up procedures, maintenance, or other causes beyond the control of Ascend
Medical or Amenities. Access is provided on an "as-is, as-available" basis and Ascend
Medical does not guarantee access to the application at any time. During times
when the application is unavailable, other communication methods (e.g.,
telephone) should be used to access Ascend Medical.
You understand that access to this application is provided
by Ascend Medical as a convenience to our patients and that Ascend Medical has
the right to deactivate access to the application at any time for any reason.
You understand that use of application is voluntary, and you are not required
to use the application or to authorize an application proxy.
Payment Responsibility
Upon receiving any care from Ascend Medical and
any provider providing care to me, I have assigned my rights of recovery from
any Responsible Party to Ascend Medical and any provider providing care to me.
I understand that I may not assign, waive, compromise, or settle any rights or
causes of action that I may have against any Responsible Party, person, or
entity who causes an injury or illness treated by a Ascend Medical affiliated
provider, without the express prior written consent of Ascend Medical. This
right is independent, separate, and apart from any other right acquired by Ascend
Medical. I also agree to reimburse, first, Ascend Medical for services provided
out of any claim made against a Responsible Party. I acknowledge that for any
financial assistance, uninsured patient discount, or any other discount from Ascend
Medical covering medical benefits for illness or injury caused by an act or
omission of a Responsible Party, Ascend Medical reserves the right to
reconsider and reverse the financial assistance, uninsured patient discount, or
any other discount. Financial assistance, uninsured patient discount, or any
other discounts/adjustments are considered an action of last resort. Therefore,
Ascend Medical reserves the right to dismiss, or reverse any such adjustments
or discount on any account at any time. For purposes of this document, a
Responsible Party includes any of the following: a tortfeasor individually, a
tortfeasor's insurance company, any underinsured / uninsured automobile
insurance coverage that provides benefits to a patient, no fault insurance
coverage, any award, settlement or benefit paid under any worker's compensation law, claim or award, any indemnity
agreement or contract, and/or any other payment for a patient as compensation
for injuries sustained or illness suffered as a result of the negligence or
liability of any individual or entity.
Physician Disclaimer
Physicians provide clinical services as members of the
medical staff at one of Ascend Medical entities, community or affiliated
medical centers or physician groups. They do not provide clinical services as
employees or agents of Artemis Practice Services GA, LLC.
Links to Third Party Sites
The application may incorporate or link content, tools, features and applications provided by third parties (collectively, "Third-Party Services"). Ascend Medical does not recommend and does not endorse any Third-Party Services. Ascend Medical is not responsible for Third-Party Services. Ascend Medical does not make any representation or warranty regarding the content or accuracy of Third-Party Services. Your use of Third-Party Services is at your own risk and subject to the terms and conditions of use for such Third-Party Services. When clicking on a link to Third-Party Services, please take a moment to review the privacy statement of the third party you are linking to, as well.
Privacy and Protection of Information
Please see the Ascend Medical Privacy Policy disclosures
relating to the collection and use of your information.
Prohibited Activities
Certain activities are prohibited on this application and on
the network and servers supporting this application. Prohibited activities
include but are not limited to:
·
Using the application in such a manner as to
damage, destruct, impair in any way, disable, overburden, or introduce computer
viruses or other malicious software to the application
·
Attempting to access restricted areas of the
application through any means
·
Using slanderous or profane language in any
areas involving communications on the application
·
Interfering with the use of this application by
another party
·
Modifying, copying, distributing, transmitting,
displaying, performing, reproducing, publishing, licensing, creating derivative
works from, transferring, or selling any information or services obtained from
the application
·
Decompiling, reverse engineering, reverse
assembling or attempting to discover any source code or underlying ideas or
algorithms of the application
·
Selling, assigning, sublicensing, renting,
leasing, loaning, distributing or otherwise transferring the application
·
Removing or altering any trademark, logo,
copyright or other proprietary notices in the application
The items listed above are prohibited whether done directly
or indirectly and whether done with respect to all or just a part of the
application. We reserve the right to terminate or deny access to you if you
engage in anything we determine to be a prohibited activity.
Trademarks
The trademarks, logos, and service marks (collectively,
"Trademarks") displayed on this application are registered and
unregistered Trademarks of Ascend Medical, Amenities, and other Third-Party
content providers. No Trademark displayed on this application may be used
without written permission of the owner of such Trademarks. Misuse of these
Trademarks, or any other content on this application, is strictly prohibited. Ascend
Medical will enforce its intellectual property rights. Any rights not expressly
granted herein are reserved.
Copyright Notice
You may not copy, reproduce, republish, post, retransmit, or
distribute in any way any of the information contained in the application
without prior written consent of Artemis Practice Services Georgia LLC (Ascend
Medical).
The Digital Millennium Copyright Act (the "DMCA") provides
remedies for copyright holders who believe in good faith that material
appearing on the Internet infringes their rights under copyright law. If you
believe in good faith that content or material on this Site infringes a valid
copyright owned by you, you (or your agent) may send Ascend Medical a notice
requesting that the material be removed, or access to it blocked. This request
should be sent to: support@ascendmedical.com;
or to: Ascend Medical, 3560 Lenox Rd NE, Suite 1230, Atlanta, GA 30326.
The notice must include the following information: (a) a
physical or electronic signature of a person authorized to act on behalf of the
owner of an exclusive right that is allegedly infringed; (b) identification of
the copyrighted work claimed to have been infringed; (c) identification of the
material that is claimed to be infringing or the subject of infringing
activity; (d) the name, address, telephone number, and email address of the
complaining party; (e) a statement that the complaining party has a good faith
belief that use of the material in the manner complained of is not authorized
by the copyright owner, its agent or the law; and (f) a statement that the
information in the notification is accurate and, under penalty of perjury, that
the complaining party is authorized to act on behalf of the owner of an
exclusive right that is allegedly infringed. If you believe in good faith that
a notice of copyright infringement has been wrongly filed against you, the DMCA
permits you to send us a counter-notice. Notices and counter-notices must meet
the then-current statutory requirements imposed by the DMCA. Notices and
counter-notices with respect to the Site should be sent to the address above
Acknowledgment
You acknowledge these Terms of Use and understand their
contents.