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Activate Membership

Schedule Appointment:

Call (866) 4-UPSWELL

Use time off work to

finish that book
walk your dog
spend time with family
call your mother
organize your closet
go to the gym
take a nap

not sit in a waiting room

Never wait at a doctor’s office again

Mental Health Care

Ascend Medical offers therapy when and where you need it. Ascend’s “Telemental” Health program offers support for challenges such as parenting, marriage, spiritual issues, anger management, grief and loss, LGBTQ, and more, serving individuals, couples, families, teens, adults, and geriatric populations.

  • Anger management
  • Anxiety/Panic
  • Bipolar disorder
  • Caregiver stress
  • Eating disorders
  • Depression
  • Marriage
  • Parenting
  • Personality disorders
  • Stress management
  • Trauma
  • And More
Learn more
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Primary Care

We believe good health begins with prevention. We’ll partner with you to create a comprehensive plan – including lifestyle changes, screenings, and – to optimize your health and well-being. Preventative care includes the following and more.

  • Adult vaccines
  • Birth control
  • Cancer screenings
  • Diabetes screening
  • Weight Loss
  • Healthy nutrition
  • Heart health
  • Men’s health
  • Women’s health
  • Staying active
  • Physical exams
  • Quitting smoking
  • Sleep health
  • Sexual health
  • Vital signs
Learn more
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Urgent Care

Health concerns pop up at anytime, so we’re here to help you with anything from a questionable rash to back pain to cold and flu symptoms. Unlike other urgent care centers, Ascend Medical knows your medical history — plus we come to you. No waiting rooms, no traffic, no risk.

  • Back Pain
  • Cold and Flu
  • COVID-19
  • Ear infection
  • Food poisoning
  • Injuries
  • Rash
  • Sprains and strains
  • STDs
  • Stomach bug
  • Urinary tract infection
  • Wound care
  • And more
Learn more

Pediatric Care

Children relax at home as the Pediatric Care Team provides in-person care for everything your little ones need. Plus, you get 24/7 virtual telehealth care access whenever you need it, like those middle-of-the-night fevers, unexpected bumps, and more.

  • Acne
  • Allergies
  • Asthma
  • Children’s vaccines
  • Cold and flu
  • Eczema
  • Hearing issues
  • Rashes
  • School health forms
  • Sports physicals
  • Teen health
  • Vision issues
  • Well child exams
Learn more

The Ascend Model

At Ascend Medical, we are committed to quality care above all. We follow the highest standards of care and offer the latest medical information and world-class care options for our patients, their families and our communities. We provide a safe, secure environment for our patients, partners and staff and have designed our virtual and in-person visits to be comfortable and family friendly. We’re committed to openness and transparency in all of our relationships, methods of care and successes.

  • Mobile In-home Visits

    Our mobile team will meet you where you are whether you’re at home, the office, or somewhere around town.

  • Combined Shape

    24/7 Telehealth Visits

    Our membership gives you access to your care team anywhere with complimentary 24/7 telehealth including mental health therapists.

  • Insurance Icon

    Accepts & Bills Insurance

    We work with your insurance just like a “traditional” doctor’s office, but we come to your home and offer all the standard services.


What exactly is the UPS Platinum Ascend Membership?

Your membership grants premium access to all Ascend Medical services: primary care, urgent care, pediatrics, and mental health therapy. We deliver care to you and your family when and where you need it through our mobile van units, fully equipped for in-person care, paired with 24/7 access to telehealth. Now, you will never have to wait at a doctor’s office again.

Is the membership medical insurance?

No. Your membership gives you access to our primary care, mental health therapy, diet and nutrition, and pediatric medical care Providers.

How does insurance work with my membership?

Your insurance works the same as with other in-network medical Providers, including everything from regular check-ups to diagnostic testing, labs, vaccines, and more! The same guidelines and copays apply, but there is never additional cost for a mobile visit (nonmembers pay $59 additional per mobile visit).

Is there a monthly cost to me for the membership?

No. Your employer is covering the costs associated with providing the membership.

Are all my dependents also covered?

Yes, even if they do not have the same insurance or live at the same address as you, the employee.

How do I claim my membership?

If you haven’t yet, to activate your membership click here.

Is there an annual limit on how many mobile visits my family can receive before there’s a mobile charge?

No! Your Ascend membership grants you unlimited mobile visits at no added cost. Whenever an Ascend provider determines in-person care is needed, we come to you!

What if I’m out of town and need medical assistance?

As a UPS Platinum member, you have 24/7 access to telehealth, wherever you may be. Remember for all health emergencies you should always seek local medical care.

How long is my membership active?

Provided your employer continues to offer the Ascend membership, it will renew at the same time as your annual healthcare benefits.

How can I make an appointment?

You can conveniently make appointments online at or call your Health Concierge representative at 1-866-4-UPSWELL.

Are you affiliated with other medical providers?

Yes, we’re proud to be affiliated with Piedmont Clinic.

Can I meet my Primary Care Provider before my first visit?

Yes! We offer a free initial wellness telehealth visit so you can get to know us, and we can get to know you.

This is great! Can I also get an Ascend Medical membership for non-dependent family and friends?

Absolutely! We offer individual and family memberships, visit to learn more!

Where can I learn more about my membership?

UPS’s employee membership page can be reached at

Who do I contact with questions not covered here?

You can call your Health Concierge representative at 1-866-4-UPSWELL.